Effective Date: 02/01/2025
On Track Towing & Transport LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you communicate with us via text messaging (SMS/MMS).
Information We Collect
When you opt in to receive text messages from us, we may collect the following information:
- Your name
- Your mobile phone number
- Communication preferences
- Any messages you send or respond to
- Other information you voluntarily provide
How We Use Your Information
We use the information we collect to:
- Send you service-related messages (e.g., dispatch updates, confirmations, reminders)
- Respond to inquiries and provide customer support
- Improve our services and messaging experience
We will only send promotional or marketing messages if you have expressly opted in.
Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:
- Service providers who help us manage and deliver our text messaging platform
- Legal authorities if required by law or necessary to protect our rights
Opting Out
You can opt out of receiving text messages at any time by replying STOP to any message. You may also contact us directly at 718-872-9220 to update your preferences or request removal.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.
Your Rights
Depending on your location, you may have legal rights regarding your personal data, including:
- The right to access the information we hold about you
- The right to request corrections or deletions
- The right to withdraw consent at any time
To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our text messaging practices, contact us at:
On Track Towing & Transport LLC
Phone: 718-872-9220